Refund policy

Any brand new Bown of London product can be returned for a full refund or exchange within 90 days no quibble return no questions asked.

All Bown of London products are guaranteed against quality defects for 365 days from date of purchase no quibble no questions asked.

Personalised /monogrammed / gowns that clients order featuring an embroidered design are unable to be exchanged or credited – Because they have been customised to your order.

We offer free returns for all of our UK customers with 

For all international orders delivered outside of the UK & Eire , you as the customer are responsible for the return shipping.

Once we receive your returned purchase and verify it is unworn, the return will be processed and a full refund will be issued immediately.

If you wish to exchange your purchase we will dispatch the exchange free of charge.

FREE returns on all UK & Eire orders

Personalised /monogrammed / gowns that clients order featuring an embroidered logo are unable to be exchanged or credited – because they have been customised to our customers order.

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