How long does my order take to arrive?


Typical delivery time from time of order is 7 working days-Your order is shipped globally using the DHL courier service


What happens if my shoes do not fit correctly or I have another other issue that I am unhappy with?


Our business succeeds when we have satisfied customers – In the unlikely event your shoes need to be made half a size or a full size bigger or smaller to fit your foot perfectly – 

       or there is another defect that needs attention, Bown of London undertakes to rectify or remake your order utilizing your existing design –

 Please note, no refunds are available, as each pair is crafted to order.

NB, If you need a new design you will need to place a new shoe order –

        If your shoes have been worn then unfortunately we regret we are unable to accept your return request


The return process is as follows:

       You should return the original order to Bown of London at your cost

       Once your order is returned to Bown of London

       Your order will be remade in the new size/ defects addressed and shipped globally to you in 7 working days free of charge.

I have different sized feet and extra wide foot can you still supply me?


Bown shoes are made to order so its not an issue – please add your custom shoe sizing requirements in the comments box when you order


Can I return my order for a full refund if I do not like my chosen design?


Unfortunately because your shoes were hand made in your design ,size and color we are unable to accept returns!


What is the best way to contact Customer services?


The fastest way is to send your request via the Chat box on the website or e mail 

How do I care for my custom shoes?

You should clean them regularly, avoid extreme conditions and store them properly. Use the dust bag that the shoes came in when you store them away


What is your returns address?


Bown of London Ltd,  Giftpoint House , Trackside Business Centre, Unit 10 Abbots Close ,West Byfleet ,Surrey ,KT14 7JN   - UNITED KINGDOM

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